Privacy Policy

Last Updated: June 2, 2025

1. Introduction

1.1. Pathavi Farms ("we", "us", or "our") is committed to protecting your privacy and handling your personal data in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("IT Rules") and other applicable laws in India. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit or make a purchase through our Website: www.pathavifarms.com.

1.2. By accessing or using the Website or providing any personal information to us, you consent to the collection, use, disclosure, and retention of your personal information as described herein.

2. What Information We Collect

2.1. Information You Provide Directly

We collect the following personal information when you register an account, place an order, subscribe to newsletters, or otherwise interact with the Website:

  • Name
  • Shipping address (street, city, state, PIN code, country)
  • Phone number
  • Email address
  • Order details (products purchased, quantity, price)
  • Payment information (processed and stored by Razorpay; we do not store your full payment instrument details)

2.2. Automatically Collected Information

When you visit our Website, we automatically collect:

  • IP address
  • Browser type and version
  • Device identifiers
  • Pages viewed, time spent on pages, website navigation paths
  • Cookies and tracking technologies (e.g., Google Analytics)

3. How We Use Your Information

We use personal information for the following purposes:

3.1. Order Fulfillment & Delivery: To process and fulfill your orders, arrange for shipping, send delivery updates, and handle returns or refunds.

3.2. Payment Processing: To communicate with Razorpay (our authorized payment processor) for payment authorization and settlement.

3.3. Customer Support: To respond to your inquiries, requests, or complaints via email (help@pathavifarms.com) or phone (+91 9804473212).

3.4. Marketing & Promotions: To send promotional emails/SMS about new products, offers, or events. You may opt out of promotional communications at any time.

3.5. Analytics & Improvement: To analyze website usage via Google Analytics, improve user experience, troubleshoot technical issues, and optimize our product offerings.

3.6. Legal & Compliance: To comply with applicable laws, regulations, legal processes, enforce our Terms, resolve disputes, and protect rights.

4. Cookies & Tracking Technologies

4.1. We use "cookies," "web beacons," "pixel tags," and similar technologies to collect information about your browsing activities. This helps us:

  • Recognize you when you return to our Website
  • Remember your preferences and settings
  • Analyze trends, administer the site, track user movements, and gather demographic information

4.2. Most browsers automatically accept cookies, but you may choose to disable cookies through your browser settings. Please note that certain features of the Website may not function properly if cookies are disabled.

5. Sharing Your Information

We may share your personal information only in the following circumstances:

5.1. Logistics Partners: To deliver your orders, we share your name, shipping address, and phone number with Delhivery or DTDC (as selected).

5.2. Payment Gateway: To process payments, we share necessary payment information with Razorpay.

5.3. Service Providers: We may share limited information with third-party service providers who help us operate our Website.

5.4. Legal Requirements: If required by law, we may disclose personal information to government authorities.

5.5. Business Transfers: If Pathavi Farms merges with or is acquired by another entity.

11. Grievance Officer

As required under the IT Act and Consumer Protection Act, Pathavi Farms has designated the following grievance officer:

Name: Diptankar

Email: help@pathavifarms.com

Phone: +91 9804473212

Address: Floor No.: 2ND, Building No./Flat No.: 29 C11, Shiv Shakti Apartments, Pocket 2, Rohini Sector — North West Delhi, New Delhi - 110085

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top will reflect when changes were made. Your continued use of the Website after any updates indicates your acceptance of the revised Policy.